ABOUT DATA PROCESSING
Below you can read how we process your data, where we save it, what security techniques we use and for whom the data will be available.
Our website is developed with specialized real estate software supplied by WPEstate/WPResidence. The personal data that you make available to us for the benefit of our services will not be shared with these parties.
Our webhosting services are supplied by GoDaddy Inc. an American publicly traded internet domain registrar and web hosting company. GoDaddy processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. GoDaddy has taken appropriate technical and organizational measures to prevent loss and unauthorized use of your personal data. GoDaddy is obliged to maintain secrecy on the grounds of the agreement.
E-MAIL AND MAIL DISTRIBUTION
We distribute our e-mail promotional newsletters using the services of VerticalResponse Inc. an American company providing software for sending email marketing, online surveys and direct mail for direct marketing campaigns. Our e-mail messages are sent automatically via the VerticalResponse system. On each message you can see an ‘unsubscribe’ link. When unsubscribed, you will no longer receive our newsletters and your personal data stored securely in VerticalResponse database will be deleted.
We use the e-mail services of GoDaddy for our regular business e-mail traffic. These parties have taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. GoDaddy treats all our e-mail traffic confidentially.
INVOICING AND ACCOUNTING
For our records of our administration and accounting we use the services of Gestoria Bocanegra Marbella. We share your name, address and residence details and details regarding your order. This data is used for managing sales invoices. Your personal data is stored and protected. Gestoria Bocanegra Marbella does not use your personal data for purposes other than those described above.
PURPOSE OF DATA PROCESSING – GENERAL PURPOSE OF PROCESSING
We only use your data for the benefit of our services. This means that the purpose of processing and data handling is always directly related to the services we provide for. We do not use your data for (targeted) marketing. If you share information with us and we use the information to contact you at a later date – other than at your request – we will ask your explicit permission to do so. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations. All third parties involved are held to comply with confidentiality standards regarding the GDPR standards or other legal obligation.
AUTOMATICALLY COLLECTED DATA
We do not use any form of automatic data collection on our website.
SECURITY AND STORAGE OF INFORMATION
MY HOME MARBELLA cares about the security of your information and uses physical, administrative, and technological safeguards to help to preserve the integrity and security of all information we collect and that we share with our service providers. In the event that any information under our control is compromised as a result of a breach of security, we will notify those individuals whose information may have been compromised and take all steps necessary in accordance with any applicable laws and regulations.
MY HOME MARBELLA may process your personal information on servers not in your home country. You consent to the transfer of your personal information to Spain or any other geographic location. If you are accessing the website or Service from outside Spain, please be advised that the Spanish law or the laws of any other jurisdiction where we or our service providers process your personal information may not offer the same privacy protections as the law of your jurisdiction, and in certain circumstances, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the laws of these other jurisdictions.
SHARING PERSONAL DATA WITH THIRD PARTY ORGANISATIONS
We may share your personal information in the instances described below.
1. Other parties in connection with any company transaction, such as a purchase, sale or rental of any property that involves our service to you as a client; and
We retain your information as long as you are our client and/or use one of our services. This means that we keep a customer profile on file until you tell us by e-mail or by telephone that you no longer wish to use our services. In this case, we regard your requests as a wish to erase your profile information from our database. Because of administrative obligations, we must keep a record of invoices with (personal) data which we will keep as long as the law requires us. However we will make sure our employees no longer have access to your client profile and documents that we have on file.
Based on Spanish and European legislation, you have rights with regard to all personal data we process. Below we explain which rights these are and how you can invoke them.
In principle and in order to prevent abuse, we will send copies of your data only to your e-mail address known to us. In the event that you wish to receive the data at another e-mail address or for example by post, we will need to ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we erase your data. If you think we are treating your data in the wrong way, you have the right to file a complaint with the Spanish Agencia de protección de datos: http://www.agpd.es/portalwebAGPD/index-ides-idphp.php
RIGHT OF INSPECTION
You have the right to inspect the data that we process or have processed relating to yourself in person or that can be traced back to you. You can submit a request in that matter to our head of privacy (indicated at the bottom of this document). You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of possible other processors who have this data. All information will be sent to your e-mail address know to us.
You have the right to rectify the data that we process or have processed relating to yourself in person or that can be traced back to you. You can submit a request in that matter to our head of privacy (indicated at the bottom of this document). You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of possible other processors who have this data. All information will be sent to your e-mail address know to us.
RIGHT TO RESTRICTION OF PROCESSING
You have the right to limit the processing of data that we process relating to yourself in person or that can be traced back to you. You can submit a request in that matter to our head of privacy (indicated at the bottom of this document). You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of possible other processors who have this data. All information will be sent to your e-mail address know to us.
RIGHT OF TRANSFERABILITY
You have the right to receive the personal data concerning yourself in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from MY HOME MARBELLA or third parties contracted by MY HOME MARBELLA to which the data have been provided. A request regarding this matter will be responded to within 30 days. In all likelihood, we will no longer be able to continue our service in such a case, because the secure linking of data files can then no longer be guaranteed.
RIGHT OF OBJECTION AND OTHER RIGHTS
You have the right to object to the processing of your personal data by or on behalf of MY HOME MARBELLA. If you object, we will immediately stop the data processing pending the settlement of your concerns. Once they have been settled in your favor, we will make copies of all data we have processes available to you and permanently discontinue processing of your data consequently. You will have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right will be applicable. If you believe otherwise, please contact our contact person for privacy matters.
COOKIES – GOOGLE ANALYTICS
We use analytics software from Google to track and get reports on how visitors use the website. We have not allowed Google to use the obtained analytics information for other Google services.
COOKIES FROM THIRD PARTIES
MY HOME MARBELLA,
Address: Avenida Cervantes, Costabella, Marbella 29604 MÁLAGA.
Contact Name: Ian Elsby.
Email: [email protected]
Tel: +34 690 900 373
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See What Our Customers Are Saying?
Ian is still in contact with us and always available to help out or translate certain documents if we need it. We are very happy with our home in Marbella and the service we received from Ian has made it all the more enjoyable.
Thanks again Ian, Regards Chris and Becky Murphy.